If you are currently unemployed, have a Grade 12 certificate and between the ages of 18 and 30 years, Tenacity is looking for you!
Do not miss the opportunity where, at the same time, you will be given the chance to study, work and gain experience. The duration of the Learnership program offered will be 15 – months. Successful applicants will attend classroom-based training combined with practical on-the-job work experience in the Collections team to obtain a nationally recognized qualification in Contact Centre Operations (NQF level 4)
In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets.
Learners will be required to:
Attend the required training and successfully complete the competency assessments
Meet all the requirements for the successful completion of the Call Centre Operations certificate
Submit a Portfolio of Evidence (POE)
Be an active and contributing member of the Collections team, by servicing our customers.
Responsibilities:
Resolve and action Collections queries via telephone to meet the Collections objectives of the business
Rehabilitate accounts in an efficient and professional manner
Achieve great customer experience and satisfaction at all times
From time to time, action any ad-hoc instruction given by team leaders
Skills and Knowledge:
Strong problem solving and negotiation skills
Customer service orientated
Accuracy and attention to detail
Numeracy
Literacy
Highly motivated and high energy levels
Computer literate
Ability to work independently as well as to display teamwork
Self-monitoring, personal time/management & self-discipline
Learning agility & adaptability
Take ownership of tasks and targets
Requirements:
Minimum Grade 12
Be currently unemployed
A positive attitude
Commitment to spending 15 months on the learnership program with Tenacity
A strong work ethic
Ability to work shifts / weekends
Should not be currently studying or plan to study for the duration of the program- full/part time
Not have taken part in a learnership or skills program in the last 12 months
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