Job Description
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide a world class one stop customer service.
Key Responsibilities
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Call Ending.
• Quality of Credit Line Affordability Calculations.
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
Qualifications and Experience
Qualification/s:
• Matric or equivalent qualification
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